This policy covers how Trade Furnishing Solutions Ltd treat personal information that we collect and receive, including information related to your past use of our products and services. Personal information is information about an identifiable individual like your name, email address or phone number and that is not otherwise publicly available.
We will never collect sensitive information about you without your explicit consent.
PERSONAL INFORMATION COLLECTION
Trade Furnishing Solutions Ltd collect personal information when you subscribe to our newsletter, also when you opt in for further communication from us during our "Request Quotation" online or ask for our brochure process.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The type of information we will collect about you includes:
NON-PERSONAL INFORMATION COLLECTION
We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) in order to improve your interaction with the Website. This may happen automatically without you being aware of it.
Cookies also enable Us to generate statistics about the number of visitors We have and how they use the Website and the internet to improve the service We provide. You can set your browser to reject Our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of the Website and other websites.
INFORMATION SHARING AND DISCLOSURE
Trade Furnishing Solutions Ltd does not rent, sell, or share personal information about you with other people or companies.
YOUR ABILITY TO UNSUBSCRIBE
All our online communication has an opt out option. Customers can unsubscribe anytime by following instructions contained in the messages they receive or by emailing us firstname.lastname@example.org
SOCIAL MEDIA, BLOGS AND REVIEWS
Any social media posts or comments you send to Us (on Our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not Us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about Us, Our products and services on any of Our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
To make sure We meet Our legal data protection and privacy obligations, We only hold on to your information for as long as We actually need it for the purposes We acquired it for in the first place.
In most cases, this means We will keep your information for as long as you continue to use Our services and are deemed a client, and for a reasonable period of time afterwards if you stop doing so, to see if We can persuade you to come back to Us.
After that We will delete it other than where We lawfully can keep any data for audit or legal reasons.
Requesting removal of your information
You can write to Us at any time to request removal of the personal information We may hold about you. Please write to: email@example.com P lease quote your name and address together with your order reference, if relevant. We would be grateful if could also provide brief details of why you wish to have your details removed from Our database, however, this is not a requirement.
We will not make any charge for removing any personal information We hold about you.
We may take reasonable steps to confirm your identity before removing the personal information We may hold about you, this is for your security.
ACCESS TO YOUR INFORMATION
You can write to Us at any time to obtain details of the personal information We may hold about you. Please write to: firstname.lastname@example.org Please quote your name and address together with your order number, if relevant. We would be grateful if could also provide brief details of what information you want a copy of - this will help Us to more readily locate your information.
We will not make any charge for providing you with a copy of the personal information We hold about you.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
HOW WILL WE USE YOUR INFORMATION?
We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company. For these purposes we may contact you via email, telephone, text messages and postal mail.
We use personal data for the following purposes:
Processing orders. Managing or administering your account. To provide you with the services you have requested through the Website. Responding to complaints or account enquiries. To respond to requests for information submitted by you on the website. For research purposes and to improve the services We offer. In order to comply with Our legal obligations. In order to protect Our contractual and other rights. For example, we may pass your details onto a third party should We believe that you have used another person's credit card fraudulently
We recognise that people are becoming increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general.
Our company is hosted on the Wix.com platform. Your data may be stored through Wix.co.’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Please also be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond Our control.
A cookie is a small data file that may be sent to your computer when you visit our website. A cookie file can contain information such as a user ID so that we can track the patterns of behaviour of visitors to our site. A cookie cannot read data from your hard disk or read any other cookie files created by other websites. You have options with regards to cookies. By changing the settings of your browser, you may opt to accept cookies, to be informed when a cookie is being placed on your PC or to reject all cookies. Please consult your browser manual.
We use them to remember that you are logged in after you enter your username and password and then navigate to a different page. They also enable us to generate statistics about the number of visitors we have and how they use our websites and the internet – this allows us to constantly improve our website and services.
You can set your browser to reject our cookies if you wish, but this might restrict your use of our and other websites. For instructions on deleting or controlling cookies please consult your browser help section or see http://www.allaboutcookies.org.
DEFINITION OF COOKIES AND THEIR FUNCTION
1. Session cookies
These are temporary cookie files, which are erased when you close your browser. They are used to store your browsing information while you are using our websites and will be active until you leave the website and close your browser.
2. Persistent cookies
Persistent cookies help us remember your information and settings for any future visits. This results in faster and more convenient access. On your first visit, the website is presented in default mode.
During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, for the next time you visit the website. A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.
3. CMS specific - session cookies
4. CMS specific - persistent cookies
These types of cookies are placed by our content management software (CMS) to remember your display preferences.
5. Google Analytics (3rd party) cookies
These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
An overview of privacy at Google can be found here http://www.google.com/analytics/learn/privacy.html
6. Google Ads
Google Ad Manager uses a cookie to be able to manage the frequency you see each advert.
wp-settings-time Set by WordPress to identify a specific user and customise their view of the admin interface and main site interface
_gat Cookies set by Google Analytics and is used to throttle requests and has an expiration of 1-minute
_ga Cookie set by Google Analytics and is used to distinguish users and has an expiration of 2-years
_gid Cookie set by Google Analytics and is used to distinguish users and has an expiration of 24-hours
_gac_ Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out
__utmt Used to throttle request rate
__utmc Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit
FIRST PARTY COOKIES
Cookie Name Duration Purpose
ForceFlashSite Session When viewing mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site
hs Session Security
smSession Persistent (Two days or two weeks) Identifies logged in site members
XSRF-TOKEN Session Security
svSession Persistent (Two years) Identifies unique visitors and tracks a visitor's sessions on a site
SSR-caching Session Indicates how a site was rendered
smSession Persistent (Two weeks) Identifies logged in site members
THIRD PARTY COOKIES
Cookie Name Duration Purpose
TS* Session Security
TS01******* Session Security
TSxxxxxxxx Session Security
(where x is replaced
with a random
series of numbers
TSxxxxxxxx_d Session Security
(where x is replaced
with a random
series of numbers